Terms and conditions of use

Terms and Conditions of the Vivien Online Store (vivien.sklep.pl)

1. Seller Information:

The store is operated by Małgorzata Kukuc (Vivien Italy Fashion), NIP: 7361452419, REGON: 491884719, ul. Krupówki 29/16, 34-500 Zakopane, Poland.
Contact: sklep@vivien.sklep.pl, tel. +48 505 595 680.

2. Purchase Terms:

  • The store operates online, and sales agreements are concluded remotely.

  • Prices are quoted in Polish zloty (PLN) and include VAT.

  • Creating an account is not required to place an order, but customers may register for free.

  • Orders are placed through a form and by selecting a payment and delivery method.

3. Delivery and Payment:

  • Deliveries are made within Poland.

  • Available delivery methods: courier, postal service, personal pickup.

  • Payment methods: bank transfer, credit/debit card, cash on delivery, electronic payments.

4. Order Fulfillment:

  • The sales agreement is concluded when the order confirmation is sent via email.

  • Fulfillment time depends on the chosen payment method and product description.

  • Customers are informed about the order status via email.

5. Right of Withdrawal:

  • Consumers have the right to withdraw from the contract within 14 days without giving any reason.

  • A withdrawal statement may be sent via email or post.

  • Refunds are issued within 14 days of receiving the returned product.

  • The consumer bears the cost of returning the product.

6. Complaints and Warranties:

  • Products are new and covered by a statutory warranty.

  • Complaints may be submitted via email or in writing.

  • The seller responds within 14 days; otherwise, the complaint is considered valid.

  • If necessary, the product should be returned to the seller’s address.

7. Personal Data Protection:

  • The Seller is the data controller.

  • Data is processed for the purpose of fulfilling orders and (with consent) for marketing purposes.

  • Customers have the right to access, correct, and delete their data.

8. Final Provisions:

  • The Terms and Conditions may be amended for important reasons (e.g., changes in the law).

  • Contracts are concluded in the Polish language.

  • Customers may use out-of-court dispute resolution, including the ODR platform: http://ec.europa.eu/consumers/odr/